Orders are processed and shipped as follows:
- Orders placed before 12pm ET will be processed on the same business day (Monday-Friday).
- Orders placed after 12pm ET will be processed on the next business day (Monday-Friday).
- Orders placed after 12pm ET the day prior to a weekend or holiday will be processed on the next business day. Please note, that we do not deliver overnight shipments on the weekends.
Please note that there may be a delay in processing and shipping during popular events. We will process your order as quickly as possible.
- Ground Shipping: We offer free ground shipping on all orders - no minimum purchase! Your package will be in transit for 7-10 business days after it ships.
- 2-day Shipping: $15.99 Flat Rate. 2 Day shipping is a speedier way to get your order. Your package will be in transit for 2 business days after it ships.
- Overnight Shipping: $25.99 Flat Rate. Overnight shipping is the fastest way to get your order. Your package will be in transit for 1 business day after it ships.
Where do we ship? Born Free ships within the USA only and cannot be shipped to a PO Box. If you would like to purchase a product and have it shipped to Canada, we are happy to sell to you direct by phone by calling 401-671-6560. If you are looking to ship to Hawaii, FedEx standard overnight is not available. The available options are Priority Overnight or 2-Day for an additional cost.
For most orders, you can request a new delivery location or time, hold your package at a FedEx location, sign for your package in advance, provide specific delivery instructions or request a vacation hold. To begin managing your orders, click here to sign up for FedEx Delivery Manager.
We offer a 30 day return policy for all items ordered on shopbornfree.com. Consumers are responsible for the return shipping back to Born Free. All returns are refunded back to the original card used for purchase.
Questions? Call our Customer Support Team at 401-671-6560 or complete the form here.